Terms and Conditions

You must: (a) be at least 18 years of age; (b) have legal authority to enter contracts in your jurisdiction; and (c) be accessing the Platform for legitimate B2B commercial, research, or professional purposes. The Platform is not available to individuals using it for personal, household, or consumer purposes.

The Platform is designed for and may be accessed by:

• HealthIT vendors, healthcare software companies, and digital health companies seeking to research and contact healthcare decision-makers for B2B sales and marketing
• Healthcare staffing and recruiting firms conducting professional candidate research, institutional client development, or workforce intelligence — strictly in their commercial capacity and not for FCRA-governed screening purposes

You must provide accurate, current, and complete registration information including your real full name, a valid work email address, job title, and employer. You are responsible for: (a) maintaining the security and confidentiality of your login credentials; (b) all activity under your account; and (c) promptly notifying us at [email protected] of any unauthorized access. To create an account, please visit https://dmand.ai/signup.

If your subscription includes multiple seats, you are the account administrator responsible for provisioning users within your seat allocation. You are liable for the compliance of all users you provision. You must promptly deprovision users who leave your organization or whose access should otherwise be revoked.

We reserve the right to verify the legitimacy of your organization and intended use before or after account creation. We may require you to provide a business domain email address, company registration information, or other verification. We may decline or terminate accounts that we determine do not represent legitimate B2B use cases.

You must not use the Platform, or any data obtained from it, for:

• Any consumer-facing purpose, including consumer marketing, consumer solicitation, or any contact with individuals in their personal rather than professional capacity
• Any purpose governed by the Fair Credit Reporting Act (FCRA), including employment background screening, tenant screening, credit underwriting, or insurance underwriting — see Section 5.3
• Harassment, intimidation, stalking, or threatening any individual
• Unlawful discrimination based on any protected characteristic
• Building or enriching consumer profiles for advertising, behavioral targeting, or social scoring
• Patient targeting, patient recruitment, or any communication with individuals in their patient capacity
• Any use that violates the CAN-SPAM Act, Telephone Consumer Protection Act (TCPA), Do Not Call Registry rules, or any applicable federal or state communications law
• Sending automated, bulk, or unsolicited commercial messages using data obtained from the Platform without legally required prior consent
• Any use involving Protected Health Information (PHI) as defined under HIPAA
• Political campaigning, advocacy, fundraising, or voter contact
• Any use that is unlawful under applicable federal, state, or local law

You may not:

• Scrape, crawl, spider, harvest, or systematically copy data from the Platform by automated means beyond our documented API
• Use bots, scripts, data mining tools, or automated agents to access the Platform in a manner that exceeds normal human use patterns
• Attempt to reverse-engineer, decompile, or extract our underlying database, proprietary algorithms, or data compilation methods
• Circumvent rate limits, access controls, paywalls, or any technical protection measure
• Share, sell, sublicense, or transfer your account credentials or access to any person not authorized under your subscription
• Resell, redistribute, white-label, or create derivative data products using Platform data
• Use Platform data to create, augment, or train competing databases, AI models, or data services
• Store or archive Platform data beyond what is reasonably incidental to your immediate permitted use
• Access the Platform through a VPN, proxy, or anonymization service to circumvent geographic or organizational access restrictions

BY ACCEPTING THESE TERMS, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• Dmand AI is NOT a consumer reporting agency as defined in the FCRA, 15 U.S.C. § 1681 et seq.
• Data available through the Platform does NOT constitute a consumer report
• You will NOT use Platform data for any FCRA-governed purpose, including employment screening, pre-employment background checks, tenant screening, credit decisions, or insurance eligibility determinations
• For healthcare staffing and recruiting subscribers specifically: you may use Platform data to identify institutional clients and research healthcare professionals as prospective candidates for outreach, but you may NOT use it as a substitute for, or input into, any employment screening or background check process governed by the FCRA
• Violation of this restriction exposes you to significant legal liability under the FCRA, and you agree to indemnify Dmand AI for any resulting claims

If you use contact data from the Platform to make telephone calls, send text messages, or send electronic communications, you are solely and entirely responsible for compliance with the TCPA (47 U.S.C. § 227), CAN-SPAM Act, state telemarketing laws, Do Not Call Registry rules, and all other applicable communications laws. You represent that you will: (a) obtain all legally required consents before making automated calls or sending text messages; (b) honor all opt-out requests within the legally required timeframe; and (c) maintain records of consent sufficient to demonstrate compliance.

If a healthcare professional or executive contacts you to inform you they have opted out of Dmand AI or requested suppression, you must: (a) immediately cease using their Dmand AI-sourced contact information; (b) add them to your own internal suppression list; and (c) not re-source them from the Platform. Re-sourcing suppressed individuals is a material violation of these Terms.

Dmand AI offers Free Tier access and paid plans including subscription, per-seat, and pay-per-export/credit-based options as described at dmand.ai/pricing at the time of purchase. Features, data access levels, seat limits, and export allowances are as stated at purchase.

The Free Tier provides limited access to Platform functionality without payment, subject to usage caps, rate limits, and feature restrictions as described on our pricing page. We may modify, restrict, or discontinue the Free Tier at any time with reasonable notice. Free Tier users are subject to all Terms, including all prohibited use restrictions.

All paid plan fees are due in advance. We accept payment by major credit card and, for qualifying enterprise accounts, by invoice with net-30 payment terms. All fees are denominated in US dollars. Credit bundles for pay-per-export plans expire as stated at purchase.

Monthly and annual subscriptions automatically renew at the end of each billing period at the then-current rates, unless you cancel at least five (5) business days before the renewal date. By subscribing, you authorize us to charge your payment method on file for each renewal period.

We may modify subscription pricing with thirty (30) days written notice by email. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing. Per-seat and per-export/credit pricing may change at time of purchase or credit bundle renewal.

All fees are exclusive of applicable taxes. You are responsible for all sales, use, VAT, or similar taxes assessed on your subscription or purchases, except for taxes on our income.

Subscription fees are non-refundable except: (a) if Dmand AI materially fails to provide the Platform as described, you may request a prorated refund for the affected period within 30 days of the failure; or (b) as required by applicable consumer protection law in your jurisdiction. Purchased credit bundles are non-refundable. We do not provide refunds based on dissatisfaction with data coverage or accuracy for a specific individual, organization, or market segment.

We may suspend Platform access if payment is not received within ten (10) days of the due date. We will provide written notice before suspension. Suspended accounts may have restricted access to saved lists, exports, and account history. Accounts suspended for non-payment for more than thirty (30) days may be terminated.

The Platform — including its software, design, user interface, APIs, search algorithms, data compilation, selection, arrangement, coordination, and proprietary enhancements — is protected by copyright, trade secret, database rights, and other intellectual property laws. Launcheazy, Inc. retains all right, title, and interest in the Platform and our proprietary compiled database.

Your subscription or plan purchase grants you only the limited license described in Section 4. You do not acquire any ownership interest in the Platform, our database, or any data.

You retain ownership of lists, notes, and tags you create within the Platform. By creating this content, you grant us a limited license to store and display it to you within your account. We do not use your saved lists or CRM exports for any purpose other than delivering your account functionality.

Any feedback, feature requests, bug reports, or suggestions you provide may be used by us to improve the Platform without restriction, obligation, or compensation to you.

These Terms are effective from the date you first access the Platform (including under the Free Tier) and continue until terminated by either party as provided herein.

You may cancel your paid subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You retain access until the period end. Free Tier access may be terminated by closing your account. We do not provide refunds for remaining subscription periods upon voluntary cancellation.

We may suspend or terminate your account, with or without notice, if:

• You breach any material provision of these Terms, including any prohibited use restriction
• We reasonably determine your use is causing harm to individuals, the Platform, or third parties
• We are required to do so by applicable law, court order, or regulatory requirement
• Your account is inactive for more than twelve (12) consecutive months (Free Tier only)
• You fail to pay fees when due and the delinquency is not cured within ten (10) days of notice

Upon termination: (a) your license to access the Platform ends immediately; (b) you must promptly delete all Platform data in your possession that was not independently sourced; (c) all outstanding payment obligations survive; and (d) Sections 5, 6, 8, 9, 12, 13, 14, and 15 survive indefinitely.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict of law principles that would require application of the laws of another jurisdiction.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any data provided through it — including questions of arbitrability — will be resolved by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures, except as provided in Section 15.4. The arbitration will be conducted in Delaware or, at the election of either party, via videoconference. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND DMAND AI EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND DMAND AI EACH WAIVE THE RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE ARISING FROM THESE TERMS.

Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration, including for intellectual property violations or unauthorized use of confidential information.

Any claim arising from or related to these Terms must be filed within one (1) year of the date the claiming party knew or reasonably should have known of the basis for the claim, or it will be permanently barred.